Service Includes
- Set up and configure all components of your new home security package
- Connect devices to existing WiFi network
- Demonstrate commonly used features and Q&A
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Service Includes
- Provide assessment of the alarm system
- Make sure device is correctly connected to WiFi network
- Make sure app is up to date
- Troubleshoot any existing issues
- Demonstrate commonly used features
- Answer any questions to ensure that you fully understand how to control your alarm system
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Service Includes
- Setup of Amazon Echo device(s)
- Configuration of Amazon Echo device(s)
- Install and set up your Amazon Alexa voice search and actions
- Training on Amazon Echo app
- Connecting up to 3 additional Smart Home products
- Demonstrate Amazon Echo functionality
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Service Includes
- Provide assessment of the installation area
- Set up your Arlo device(s) and configure them to connect with your mobile device(s)
- Provide options for escalated installation as needed
- *Max height for installation is 12 ft.
- *This service does not include the repair of physically damaged parts or equipment
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Service Includes
- Hook up your Google Home
- Connect devices to existing WiFi network
- Perform first-time software setup
- Install and set up your OK Google voice search and actions
- Demonstrate Google Home functionality
- Troubleshoot any Google Home problems
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Service Includes
- Troubleshoot home stereo connectivity issues
- Ensure stereo system is functioning properly
- This service does not include the repair of physically damaged equipment. Additional costs can vary depending on a number of factors including, but not limited to, brand, degree of damage, extent of wiring and cost of additional parts required.
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Service Includes
- Determine the status of your network security and available improvements
- Examine your computer's security protocols, make sure they're up to date
- Measure internet speeds from your modem to determine the speed capacity of your home
- Take room-by-room WiFi measurements so you know where your internet is strong and where it can be improved
- Determine how ready each section of your home is for a range of smart devices
- Determine readiness of each room in your home for a range of smart devices based upon specific requirements
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Service Includes
- Assess installation area
- Connect audio and video equipment in one room
- Connect any capable devices to an existing wireless network
- Give a walk-through of the new system
- Setup and configure all necessary peripherals
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Service Includes
- Demonstrate device functions and capabilities
- Covers up to 1 hour of training
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Service Includes
- Assess the cable run path
- Run cable behind the wall via the determined path
- Test connection to ensure functionality
- Can be applied to TV cables, Ethernet (internet) cables, and speaker cables
IMPORTANT:
- If we are extending internet, satellite or cable service, it must be activated prior to technician arrival.
- We do not perform any internal horizontal cable runs.
- External cable runs would be under the eave of the exterior of the home.
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Service Includes
- Identify the issue
- Troubleshoot as necessary
- Ensure proper functionality
- Demonstrate issue resolution
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Service Includes
- Installation of Nest product (Camera, Thermostat, Doorbell, Lock and Smoke/CO2 detectors).
- Assessment of installation area.
- Setup of Nest product(s) via the Nest App.
- If installing a Nest Cam Outdoor, our Technicians may not be able to install on uneven surfaces such as stone masonry or facade.
- When installing a Nest Thermostat, our Technicians will not be able to remedy issues related to a heating or air conditioning system that does not work.
- Services do not include the repair of physically damaged parts, equipment or wiring.
- Nest Doorbell can only be installed if there is pre-existing wiring present at the install site. If there is no pre-existing wiring installation will not be possible.
IMPORTANT:
- Please note that Nest Hello can only be installed if there is pre-existing wiring present at the install site. If there is no pre-existing wiring installation will not be possible.
- Even if you have a wired doorbell, the doorbell system can’t deliver enough voltage to Nest Hello in some homes. Transformer replacement can be added to your service at an additional cost. Customer must provide the new transformer.
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Service Includes
- 24/7 streaming and continuous doorbell video recording
- 4:3 HD doorbell video designed to show people head to toe
- HDR doorbell video shows sharp details even in bright and dark areas
- Prerecorded quick responses to doorbell visitors
- With the Nest app, change the temperature from anywhere
- Nest thermostat saved people an average of 10%-12% on heating bills and 15% on cooling bills
- Smoke detector and carbon monoxide detector that speaks up in a friendly voice to give you an early warning when there’s smoke or CO in your home
- Get phone alerts from Nest Protect so you know something’s wrong even when you’re away from home
- Control all Nest products and other smart home devices with your voice through Google Mini smart hub
- Floodlight has built-in intelligent alerts help you know and see what's relevant. Tell the difference between people, vehicles, and animals
- Floodlight has 130° diagonal field of view, night vision with HDR, and is weather-resistant (IP54)
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Service Includes
- Perform initial setup and connect device to the internet
- Setup one user email account
- Demonstrate how to find and install new apps
- Demonstrate how to find and get connected to a wireless network
- Explain how to maximize battery life
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Service Includes
- Configure and secure a router
- Create a secure network
- Coordinate setup preferences
- Connect peripheral devices to the network
- Install and configure wireless connections
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Service Includes
- Measure your internet speed and connectivity
- Ensure WiFi signal in your home is strong so you don’t have any needless interruptions.
- Examine your computer's security protocols, make sure they're up to date
- Ensure that all your critical peripherals are connected, working and that you know how to use them including: Printers, Webcams, Monitors, Monitor stands, Wireless keyboards and Wireless Mouse
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Service Includes
- Provide assessment of the installation area
- Set up your Ring device(s) and configure them to connect with your mobile device
- Provide options for escalated installation as needed
- This service does not include the repair of physically damaged parts, equipment or wiring. In such instances, additional costs may apply and can vary depending on a number of factors including, but not limited to, degree of damage, extent of wiring and cost of additional parts required.
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Service Includes
- Identify appropriate locations
- Set up and configure all components of your new SimpliSafe home security package
- Connect system to existing WiFi network
- Connect system to new base station
- Demonstrate commonly used features and Q&A
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Service Includes
- Set up and configure your smart device
- Connect the smart device to a mobile application or smart hub
- Demonstrate proper smart device functionality
IMPORTANT:
- A smart home device is a device connected via WiFi with which you can remotely control, monitor or manage different systems throughout your home. Such as lighting, heating, irrigation, security, and more.
- Adequate WiFi signal will be required at install areas.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Provide assessment of garage opener/installation area
- Install smart garage controller device onto your garage opener
- Connect controller to existing WiFi network and perform first-time set up
- Install and set-up mobile app
- Demonstrate commonly used garage door opener features & functionality
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Service Includes
- Provide assessment of the garage door opener
- Make sure device is correctly connected to WiFi network
- Make sure app is up to date
- Troubleshoot any existing issues
- Demonstrate features of the device
- Answer any questions to ensure that you fully understand how to control your garage door opener
IMPORTANT:
- Adequate WiFi signal are required where the device is located.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Set up and configure one smart hub
- Connect your smart home devices to your smart hub
- Install and connect any associated mobile application
- Demonstrate smart hub functionality
IMPORTANT:
- Adequate WiFi signal will be required at install areas.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Provide assessment of the smart hub
- Make sure device is correctly connected to WiFi network
- Make sure app is up to date
- Troubleshoot any existing issues
- Demonstrate features of the device
- Answer any questions to ensure that you fully understand how to control your smart hub
IMPORTANT:
- Adequate WiFi signal are required where the device is located.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Provide assessment of the installation area
- Install smart door lock
- Connect new lock to existing WiFi network and perform first-time set up
- Download the app, sync to device, and create initial keyset
- Demonstrate commonly used lock features
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Service Includes
- Provide assessment of the smart lock
- Make sure device is correctly connected to WiFi network
- Make sure app is up to date
- Troubleshoot any existing issues
- Demonstrate features of the device
- Answer any questions to ensure that you fully understand how to control your smart lock
IMPORTANT:
- Adequate WiFi signal are required where the device is located.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Identify the installation area(s)
- Install smart home security cam
- Connect cams to existing WiFi network and perform first-time set up
- Install and set-up mobile app
- Demonstrate commonly used features
IMPORTANT:
- Adequate WiFi signal will be required at install areas.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Provide assessment of the camera
- Make sure device is correctly connected to WiFi network
- Make sure app is up to date
- Troubleshoot any existing issues
- Demonstrate features of the device
- Answer any questions to ensure that you fully understand how to control your camera
IMPORTANT:
- Adequate WiFi signal are required where the device is located.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Provide assessment of the installation area
- Install smart thermostat
- Connect device to existing WiFi network and perform first-time set up
- Install and set up mobile app
- Demonstrate commonly used features
- Please note: A functioning thermostat is required at the installation area
IMPORTANT:
- Adequate WiFi signal will be required at install areas.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Provide assessment of the thermostat
- Make sure device is correctly connected to WiFi network
- Make sure app is up to date
- Troubleshoot any existing issues
- Demonstrate features of the device
- Answer any questions to ensure that you fully understand how to control your thermostat
IMPORTANT:
- Adequate WiFi signal are required where the device is located.
- Please be sure to have any necessary WiFi passwords ready for the tech.
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Service Includes
- Hook up your streaming device to a TV or receiver
- Connect to the Internet and perform first-time set up
- Install and set up your streaming video apps
- Demonstrate streaming device functionality
- Note: Please verify that you have an available video input on your TV or receiver for your new device.
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Service Includes
- Connect audio and video equipment in one room
- Assemble any supplied speaker stands
- Program supplied remote
- Give a walk-through of the new system
- IMPORTANT: This service does not include in-wall/ceiling installations or in-wall wiring
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- Make sure all devices are correctly connected
- Troubleshoot any existing issues
- Give a walk-through of the system
- Answer any questions to ensure that you fully understand how to control your system
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Service Includes
- Troubleshoot TV or Home Theater issues
- Setup streaming devices and/or connect peripheral devices
- This service does not include the repair of physically damaged equipment. Additional costs can vary depending on a number of factors including, but not limited to, brand, degree of damage, extent of wiring and cost of additional parts required.
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Service Includes
- Dismount your TV from the wall
- Disconnect and remove any relevant AV components
- Neatly package the TV and components in a box you provide
- Remove the mount from the wall
- Conceal in-wall rated wires where applicable (additional charges apply)
IMPORTANT NOTES:
- Cannot mount on plaster, tile or stone facades
- In-wall cord concealment is not available if mounting above a fireplace or onto brick
- Any additional fee covers labor only, customer must supply cord concealment or masking materials
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Service Includes
- Connect all necessary video components and cables
- Configure a supplied sound bar
- Assure the proper set up of necessary peripherals (Remote Control, 3D glasses, etc.)
- Configure with an existing wireless network
- Explain capabilities and limitations
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Service Includes
- Install a bracket and mount one TV, between 33" - 60" in size
- Connect all necessary video and basic audio components
- Neatly dress wires
- Configure any necessary peripheral devices
- In-wall or external cord concealment is available for additional cost
IMPORTANT NOTES:
- We do not mount on plaster, tile or stone facades
- In-wall cord concealment is not available for surfaces above a fireplace, or brick
- Additional fees for add-ons cover labor only. Customers must supply cord concealment, masking materials, and HDMI cables prior to tech arrival